Thank you for your purchase. If you are not completely satisfied with your order, we’re here to help.
1. Return Eligibility
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in the original packaging
- All accessories, parts, and documentation must be included
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products not due to our error
- Products missing parts or original packaging
- Items returned after the 30-day return period
3. Return Process
To initiate a return, please contact us at: support@gogobird.com
Please include the information below when you contact us:
- Order number
- Reason for return
- Photos or videos (if the item is defective or damaged)
Once approved, we will provide return instructions.
* If your purchase was made through Amazon, please contact Amazon directly for returns or refunds, as orders placed on Amazon are subject to Amazon’s return and refund policies.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping method
- We are not responsible for lost return shipments
5. Refunds
Once we receive and inspect your return:
- Approved refunds will be issued to your original payment method
- Processing time: 5–10 business days depending on your payment provider
Shipping fees (if applicable) are non-refundable.
6. Damaged or Defective Items
If your item arrives damaged or does not function properly:
- Contact us within 7 days of delivery
- Provide photos or videos showing the issue
We will offer:
- Replacement
- Partial refund
- Full refund (depending on the situation)epending on the situation)
7. Order Cancellation
- Orders can be canceled before shipment for a full refund
- Once the order has shipped, cancellation is no longer possible and standard return policies apply
8. Exchanges
We currently do not offer direct exchanges.
If you need a different item, please return the original product and place a new order.
9. Warranty
Go Go Bird products may include a limited warranty covering manufacturing defects.
Normal wear and tear, misuse, or accidental damage are not covered.
For warranty inquiries, please contact: support@gogobird.com
10. Contact Us
If you have any questions about returns or refunds:
Email: support@gogobird.com
Website: www.gogobird.com
IMPORTANT!
- Products that show signs of extensive outdoor use, misuse, or improper operation may not be eligible for a full refund.
- Batteries are consumable components and are not covered for normal performance degradation over time.
- We may charge a restocking fee for returns that are not due to product defects.