Return & Warranty

We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.

Warranty:  

Within 30 days of receipt of delivery.

Return:

Items that can be returned/refunded or exchanged within the warranty, follow the criteria as below:

  1. Faulty items damaged/broken, or soiled upon arrival.
  2. Items received in the incorrect color.

Return Conditions：

For items with no quality issue, please ensure the returned items are unused and in the original packing. All return requests must be authorized by our customer service team before shipping to our returned address.

Return address:

You will need to send your returning products to our warehouse in China. Please always Contact Us prior to returning the items. Please DON'T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.

Package was returned to us.

The customer is responsible for all customs and tax issues and verifying the accuracy of the address. If the package is returned due to any of the following reasons, a replacement will require a redelivery fee and if you want a refund, certain amount of delivery fee will be deducted according to the order value.

  1. Returned due to incomplete/wrong address provided by customer
  2. Returned by the destination country’s Customs
  3. Returned due to non-delivery: customer does not pick up the package at the local post
  4. Returned due to refusal of the package by customer

If the package is returned due to wrongly printed address on the package, the replacement will be free or it will be completely refunded. Please request a resend or refund

Other warm tips:

  1. For any reason if you would like to cancel your order while order is under shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international custom clearance, and local and international shipping carriers and agencies. 
  1. If you refuse to take delivery package from postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
  1. We will process your return request (accept or reject) within 7 business (working) days.If you have any questions, please do not hesitate to contact us email: gogobird@hanwang.com.cn